Our Return & Refund Policy
Thank you for shopping with us! Because our products are made-to-order and custom-printed just for you, our return policy differs from traditional retail stores. Please read the details below before making a purchase.
Damaged, Defective, or Wrong Items
If your order arrives damaged, has printing errors, or is the wrong item entirely, we will make it right!
- What to do: Email us at [INSERT YOUR SUPPORT EMAIL] within 14 days of receiving your package.
- What to include: Please provide your order number and a clear photo showing the defect or damage.
- The fix: We will arrange a free replacement or a full refund. You do not need to ship the damaged item back to us.
Lost in Transit
Packages occasionally get lost in the mail. If your tracking link stops updating and the estimated delivery date has passed:
- Please contact us within 14 days of the estimated delivery date.
- We will investigate and cover the cost of printing and shipping a replacement order to you.
Size Exchanges & Buyer's Remorse
Because every item is printed only after you buy it, we cannot accept returns or exchanges for buyer's remorse or incorrect size selection.
- Please review our Size Guides carefully on each product page before ordering.
- If you ordered the wrong size by mistake, contact us. While we cannot offer a free exchange, we are happy to offer a [INSERT % DISCOUNT, e.g., 20%] discount code so you can re-order the correct size.
Wrong Address & Unclaimed Packages
- Wrong Address: If you provide an incorrect or incomplete shipping address, the package will be returned to our printing facility. You will be responsible for the reshipment costs once we confirm an updated address.
- Unclaimed Packages: If a package is marked as "Unclaimed" by your local postal service, it will be returned to our facility. You will need to pay for reshipment to have it sent back out.